Delete your PawBalance account

In the app

Open PawBalance, go to Profile, then Account, tap Delete account and confirm with Request deletion. This works for every account, including one that was never signed in to Google or email.

Without the app

Email [email protected] from the address you sign in with (Google or email) and ask us to delete your account. An account that was only used on one device without signing in can only be identified from the app, so request deletion there.

What is deleted

Your account, dog profiles, recipes, chat history and the other personal data you added. We handle requests manually and complete them within 30 days.

What is kept

Purchase and subscription records held by Apple, Google, Stripe and RevenueCat, which they keep under their own policies, and records we must keep by law, such as invoices, which we keep only for the legally required period and then delete. Deleting your account does not cancel a subscription: cancel it in your App Store or Google Play settings first.